Política de envío

1. General Information

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order‑confirmation e‑mail. You will receive another notification when your order has shipped.

2. Shipping Zones & Rates

Transit Times (after dispatch)

• Netherlands, Belgium, Germany: 1–3 business days

• France, United Kingdom: 3–5 business days

• United States: approx. 10–14 business days

• Rest of the world: delivery times vary by destination.

Note: Delivery‑time estimates are provided by our carriers and are not guaranteed. During peak periods or unforeseen circumstances (e.g. customs delays, extreme weather) delivery may take longer.

3. Tracking & Carriers

We ship with PostNL, DPD, DHL, or their local delivery partners. A tracking link will be e‑mailed to you as soon as your order leaves our warehouse. Some low‑value parcels may ship without tracking; this will be indicated at checkout.

4. Customs, Duties & Taxes

International shipments (outside the EU) may incur customs duties, taxes, or other fees determined by your country’s customs office. These charges are the customer’s responsibility. We are not responsible for delays caused by customs.

5. Undeliverable & Returned Packages

If a package is returned to us because it was unclaimed or the address provided was incorrect, we will notify you by e‑mail. We can reship (additional postage may apply) or refund the order minus the original shipping cost once the package arrives back at our warehouse.